Support

Miami Club Casino customer support is available 24 hours a day, 365 days a year. If you ever have a question about deposits, withdrawals, account verification, or current bonuses, the support team can help at any time.

Ways to contact Miami Club Casino support

Use the option that best matches how urgent your request is.

• Phone: Call toll-free from the US at 1-888-492-9311. If you are calling from outside the US, use 1-657-208-5476.
• Email: Email the Miami Club Casino support team at support@miamiclubcasino.im . You can generally expect a reply within 24 hours.
• Live chat: For quick questions, use live chat inside the casino software. Click the live chat icon anywhere you see it and a new chat will start.

What to include in your message

To help the team resolve your issue faster, include:

• Your casino username (do not send your password).
• The exact issue and any error message you see.
• The date/time the issue happened and the device you are using (mobile or desktop).
• For banking questions, the deposit/withdrawal method used and the amount (avoid sharing full card numbers).

Bonuses and promotions help

If you are contacting support about bonus eligibility, wagering rules, or promo code issues, mention the offer name (or the code you used) and whether you opted in during the cashier process. This makes it easier for support to confirm the correct status on your account.

Account verification and document submissions

If you need to submit identification documents to verify your account and request a withdrawal, email them to documents@miamiclubcasino.im. For security and faster processing, send clear images, ensure the details are readable, and include your username in the message.